4 Part 4: V-Modell Reference Roles

4.2 Roles

4.2.21 Quality Manager

Description

The »Quality Manager has cross-service tasks and is responsible for preparing, maintaining, coordinating and distributing quality management regulations in the entire organization. He is in charge of implementing the quality policy and of all multi-project quality aspects in the system/software/hardware development. He is responsible for the standard-conform contents, economic efficiency, effectivity, and the permanent updating of the quality management system.

Tasks and Responsibilities

• Preparing and maintaining the - company-wide - Quality Management Manual (quality policy),
• systematically developing a strategic quality management (CIP - continuous improvement process),
• initiating process improvements within the company,
• establishing and maintining a know-how center for quality issues,
• preparing standards for the quality management reporting system of the projects (as basis for the improvment of the quality management system),
• analysing the effectivity of the quality management system by evaluating the quality reports,
• providing quality statistics and improvement proposals to the projects,
• developing mandatory standards as to how QA Manuals, evaluation plans and evaluation specifications shall be prepared - before the project starts,
• specifying regulations and procedures in accordance with which the projects shall plan and execute quality assurance measures,
• advising and supporting the projects in all quality management questions,
• determining constructional and analytical QA measures,
• cooperating in the specifications of project-specific QA measures,
• specifying the framework conditions and reguations for the organization of QA measures,
• releasing evaluation plans/test flowcharts/QA Manuals,
• cooperating in the agreement of quality assurance measures with suppliers,
• providing support in the selection of sub-suppliers,
• executing project and sub-supplier audits,
• executing audits as required,
• exercising unlimited access to all quality-related processes and all rights required to fulfill the above tasks.

Skill profile

• Expertise in quality management tasks,
• knowledge of legal regulations and national and international quality management standards,
• knowledge of QA methods and tools,
• technical experience and knowledge of application, realization and use of the product,
• experience in project execution and in the application of QA methods to orders,
• capability to organize, delegate and communciate,
• self-assertion and capability to develop a consensus in the project/program organization,
• capability to identify weak points and risks,
• capability to provide objective and constructive evaluations.

Role Allocation

The Quality Manager is an organization-wide role which must exist in all companies certified in accordance with ISO 9001. He is responsible for the quality management in his company.

Participating in

Organization-Specific Process Model, Process Model Improvement Concept, QA Manual