8 Part 8: Annex

8.2 Tool References

8.2.1 Change Request Management

Usage

Deciding on Changes, Maintaining Change Status List, Assessing Problem Report/Change Request, Preparing Problem Report/Change Request

Purpose

• record problem reports and change messages,
• classify problem reports and change messages according to urgency and impact,
• describe the state and state of fault processing (change control and state reporting).

Tools for supporting the change request management are toFrequently change request management tools are combined with configuration management tools, but sometimes they may also be separate.