5 Part 5: V-Modell Reference Work Products
5.3 Products
5.3.13 Process Improvement
5.3.13.2 Process Model Improvement Concept
Process module: Introduction and Maintenance of an Organization-Specific Process Model
Responsible: Process Engineer (when using process module Introduction and Maintenance of an Organization-Specific Process Model)
Activity: Specifying Process Improvement
Participating: Quality Manager
Purpose
The »Process Model Improvement Concept specifies the framework conditions for process improvement. It describes which activities specified in the work product »Assessment of a Process Model are intended to be implemented. In addition, it includes concepts for the piloting and large-scale introduction of an organization-specific process model, thus providing the basis for the introduction and maintenance of the model.
Is generated by
Assessment of a Process Model (see product dependency 4.2)
Depends on
Organization-Specific Process Model, Project Plan (see product dependency 5.10)
Assessment of a Process Model, Proposal for the Introduction and Maintenance of an Organization-Specific Process Model (see product dependency 5.11)
5.3.13.2.1 Objectives and Management Support
This subject documents the goal planning for the intended improvement and the management support to be provided during the development and implementation of the improvement. The goal planning is derived from the »Assessment of a Process Model. It may include, e.g., the introduction of new processes, the development of a basis for the understanding between all stakeholders, the implementation of standards and the achievement of a specified process maturity.
The management support must always be recognizable by all stakeholders and at all levels. This includes not least a public affirmation of the management that the improvement project will be executed, a presentation of the commercial relevance of the process measures and the provisioning of the resources required for executing the improvement.
Exemplary Product Content
Examples for the description of management support include the following:
- Presentation of the commercial relevance of the process measures
- Integration of the process measures into the business strategy of the organization
- Which business goals are intended to be achieved or supported by the improvement
- Open discussion of the results of a process measurement
- Active tracking of the process definition, implementation and improvement as seen from point of view of the management (e.g. participation in execution decisions)
- Open affirmation to process definition, maintenance and improvement in front of all stakeholders and active tracking of the established priorities
- Provisioning of sufficient resources for the execution of the activities, e.g., budget, personnel, training, infrastructure (offices, tools, mail etc.).
- Selection, support and promotion of pilot projects which implement the process improvement for the first time
- Implementation of the standard process
The following activities, among others, can provide additional support:
- Transparency of management reporting (e.g. balanced score cards and metrics)
- Provisioning of incentives
- Goal agreements at all hierarchy levels.
5.3.13.2.2 Requirements
The requirements list the prioritized activities actually to be implemented in the respective process improvement project.
These activities are a subset of the measures listed in the »Assessment of a Process Model. This subset will be determined by the priorization made in the »Assessment of a Process Model and by higher business goals.
5.3.13.2.3 Realization Concept
The »Realization Concept describes the procedure for implementing the measures specified in the Subject »Requirements in detail. It may describe, e.g., which parts of the process will be revised, how these process parts will be prepared and which interfaces and dependencies to other processes must be considered. The training requirements for the stakeholders are derived from the concept of realization. In addition, the realization concept describes the procedure for a large-scale introduction of the organization-specific process model.
5.3.13.2.4 Piloting Concept
The »Piloting Concept is a »Realization Concept adapted to one or more pilot pojects. Perhaps, a pilot project will implement the realization concept only partially. The parts to be implemented will be developed in more detail in the piloting concept. The piloting concept will be coordinated with the management. It includes all information required to test improvements within the scope of the pilot project, e.g., designation of coaches for accompanying the pilot project, specification of the communication between pilot project and process improvement project and planning of measures required additionally in the pilot project, e.g. instructions and reporting.